Privacy Policy

Protecting your Confidentiality – Privacy Notice

South Tyneside Health Collaboration (STHC) is a collaboration of 19 GP practices in South Tyneside. STHC currently provides a GP extended access services for patients of South Tyneside. The service is commissioned by South Tyneside CCG and provided by local GP Practices. You can find more information about the service from your own GP practice.



How we use your personal information

This fair processing notice explains how and why STHC collects information about you and how that information may be used.

If you need to access healthcare outside of normal GP Practice working hours we need to make a record of that. The records may be processed electronically, on paper or a mixture of both, and a combination of working practices and technology are used to ensure that your information is kept confidential and secure, in line with NHS rules.

Records held by STHC may include the following information:

  • Details about you such as address and next of kin, legal representative and emergency contact details.
  • Any contacts the surgery has had with you such as appointments, clinic visits etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations, such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you

Your records are used to facilitate the care you receive from STHC, which will help to provide you with the best possible healthcare.


Where does the information come from and what do we do with it?

We collect information from you when you contact us for help. We will ask you some questions and the answers you give us will be entered into an electronic record.

We will only access your existing GP practice record if you say we are able to and you will be asked this question when we first speak to you.

STHC collects and holds information for the sole purpose of providing healthcare services to our patients and we will ensure that information is kept confidential. We can disclose personal information if:

  • It is required by law
  • You consent – explicitly
  • It is justified in the public interest

Where we need to analyse information for statistical purposes, such as managing service quality and demand, we take strict measures to ensure that individual patients cannot be identified.

We may offer text message appointment reminders and also send links to friends and family questionnaires or other surveys relevant to your health related access of our service and these may be sent by text message or email.


How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 1998 and the General Data Protection Regulation.
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share: The Information Governance Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We will only ever share information about you with other staff and organisations involved in your care, where they have a genuine need for it. We will not disclose your identifiable information to any other parties who are not involved in your care unless we have your consent or we are required to by the law.


Who are our partner organisations?

In order to provide the South Tyneside Extended Access Service we need to share your information with other South Tyneside GP Practices who will provide the clinicians who you may meet with if you need to attend a face to face appointment.

We may also have to share your information with other organisations, subject to strict agreements on how it will be used. The following are examples of the types of organisations that we may need to share information with:

  • NHS Foundation Trusts
  • GP’s and GP Federations
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private and Voluntary Sector Providers
  • Ambulance Trusts
  • NHS Commissioning Support Units and Clinical Commissioning Groups
  • Social Care Services, Local Authorities and Education Services
  • NHS Digital
  • Police, Judicial, Fire and Rescue Services
  • Other ‘data/information processors’ during specific project work e.g. Diabetes UK

You will be informed who your information will be shared with and in some cases asked for explicit consent for this to happen when this is required.

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.


Access to personal information

You have a right under the Data Protection Act 1998 to access, view and obtain copies of the information the Service holds about you, and to have it amended or removed should it be inaccurate.

In order to request this you need to complete a Subject Access Request form and return it to STHC – contact details below.


Objections / Complaints

Should you have any concerns about how your information is managed at STHC, please contact the Business Manager. If you are still unhappy following a review by STHC, you have the right to complain to the Information Commissioners Office (ICO) via their website ( Contact details for the STHC Business Manager and the ICO are detailed below.

If you are happy for your information to be shared with us and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your information is shared then please contact the service.


Your Right to Withdraw Consent

If you do not want your personal information to be provided to STHC then you will need to contact your GP Practice and inform them that you do not wish your personal information to be shared with other agencies.

If you wish to exercise your right to withdraw consent / opt-out, or to speak to someone to understand what impact or possible consequences this may have, such as delays in receiving care, please contact us at the address below.


Change of Details

It is important that you tell the person treating you or the person you speak to on the telephone if any of your details such as your name or address have changed, or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so that our records are accurate and up to date for you.



The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website -

South Tyneside Health Collaboration Ltd is registered with the Information Commissioners Office (ICO). ZA255893


Contact details

Should you want to get in touch with STHC about how your information is used or managed please contact the Business Manager at the following address:

South Tyneside Health Collaboration Ltd
c/o Stanhope Parade Health Centre, Gordon Street, South Shields, NE33 4JP.
Phone: 07588158384

STHC’s Data Protection Officer is:-
Leanne Cotterill
North of England Commissioning Support,
Teesdale House,
Westpoint Road,
Stockton on Tees,
TS17 6BL.

If you want to contact the Information Commissioners Office (ICO) you can do so using these details.

The Information Commissioner
Wycliffe House, Water Lane, Wilmslow. Cheshire. SK9 5AF
Phone: 08456 30 60 60 or 01625 54 57 45